Refund policy

Right of withdrawal

Unless exceptions are provided, the user can be entitled to withdraw from the contract within the specified deadline (normally 14 days) for any reason and without justification. The user can find more information on the right of withdrawal in this section.

Who enjoys the right of withdrawal

If one of the exceptions listed below, users acting as European consumers does not find the right to withdraw from the contracts concluded online (distance contracts) within the period of time applicable to the concrete case for any reason and without justification .

Users who do not meet these requirements do not have the rights described in this section.

Exercise of the right of withdrawal

To exercise the right of withdrawal, the user must send the owner an unequivocal communication of his intention to withdraw from the contract.

To this end, the user can use the recess module available in the section of the definitions of this document. However, the user is free to express his intention to withdraw from the contract in any other suitable form. In order to respect the period within which the right must be exercised, the user must send the declaration of withdrawal before the withdrawal deadline expires.

When does the term of withdrawal expires?

• In case of purchase of goodsThe term of withdrawal expires after 14 days from the day when the user or third - from these in charge and different from the courier -Prenses possession of the goods.

• In case of purchase of more goods ordered together but delivered separately or in case of purchase of a single well composed of several lots or pieces delivered separately the term of withdrawal expires after 14 days from the day when the user or third - from these in charge and different from the courier - takes possession of the 'Last of goods, lots or pieces.

Withdrawal effects

The owner reimburses all the payments received including, if carried out, those relating to delivery costs to users who have correctly exercised the right of withdrawal.

However, the greater cost deriving from the choice of a particular method of delivery other than the most economical standard delivery offered by the owner, will remain the responsibility of the user.

The refund takes place without undue delay and in any case within 14 days from the day the owner was informed of the user's decision to withdraw from the contract. Unless otherwise agreed with the user, the refund is performed using the same payment means used for the initial transaction. The user must not support any cost as the consequence of the withdrawal.

... on the purchase contracts of material goods

Unless the owner offered to withdraw the goods, the user is required to return them to the owner or another person authorized to receive them without undue delay and in any case within 14 days from the day he announced his own intention of withdrawing from the contract.

The term is respected if the delivery of goods to the courier or another authorized person takes place before the expiry of the 14-day period described above. The refund can be retained up to receiving goods or until the user has provided evidence of returning them.

The user responds to the decrease in the value of the goods deriving from a use of the goods other than that necessary to establish nature, characteristics and operation.

The shipping costs of the return are the responsibility of the user.

Exceptions to the right of withdrawal

There is no right of withdrawal from contracts:

• supply of customized or clearly customized goods;

• supply of sealed goods that are not returned to be returned for hygienic reasons or related to health protection and have been opened after delivery;