Shipping and Returns

Shipping Policy

We offer free shipping for all products around the world by air, usually via FedEx or UPS.

We handle all customs clearance.

THEcustoms costs And VAT to the22% I'm included in the final price displayed on the product page.

We send a confirmation e-mail immediately after placing your order.

The dolls are made by hand, specifically for our clients, and take about 5-7 days working for the production.
Subsequently are carefully controlled and tested to ensure functionalityto and quality before shipment.

The delivery time may vary and also depend on the weather.

Once the order is ready, and you have accepted the pre-sent the doll photos, usually required5-21 days working to receive the product.


The previous timing is just an estimate and he must not be read as a "promise" of delivery.

The following chronology does not take into account the delays caused by extremely challenging times, Christmas festivities including Chinese New YearAnd any delays caused by unforeseen circumstancesWhich adverse weather conditions (Also in other parts of the world) and pandemics such asCOVID-19 for instance.

If there are delays in the delivery of an order, we'll keep you and invite you to contact us

It will be given the code to track your order with FedExUPS, DHL, GLSor other vector used.

The packaging is discreet, Presents no logos, labels or reference to the type of content.

Right of withdrawal

With certain exceptions are provided for, You may be entitled to cancel the contract within the period specified under (normally 14 days) for any reason and without explanation. You can find more information on terms and conditions in this page, And the right of withdrawal in this section.

Who has the right of withdrawal

If you are missing one of the exceptions listed below, users who act as European Consumers entitled by law the right to withdraw from the concluded contracts online (distance contracts) within the time period applicable to the case for any reason and without justification .

Users who do not meet these requirements will not enjoy the rights described in this section.

Exercising the right of withdrawal

To exercise the right of withdrawal, the User must send the owner an unequivocal notice of its intention to terminate the contract.

To this end, the user can use the withdrawal form type found in the definitions section of this document. Users are however free to express its intention to terminate the contract at any other suitable form. In order to comply with the period within which the right must be exercised, the user must send the declaration of withdrawal before the expiration of the withdrawal deadline.

When is the deadline to withdraw?

  • In the case of purchase of goods, The withdrawal period expires after 14 days from the day on which the User or third - authorized by him and different from -take courier possession of the goods.
  • In case of purchase of more goods ordered togetherbut delivered separately or in case of purchase of a single asset consists of several lots or pieces delivered separately the withdrawal period expires after 14 days from the day on which the User or third - authorized by him and different from the courier - takes possession of 'last of the property, lots or pieces.

Exceptions to the right of withdrawal

There is no right of withdrawal from contracts:

  • the supply of goods and products made to specifications or clearly personalized;
  • supply of sealed goods that are not returned to be returned for hygienic reasons or related to health protection and have been opened after delivery;

To be entitled to a return, the article must be unused, in the same conditions in which it was received, and must be in the original packaging with its accessories and foam / polystyrene of packaging. Where the article is not in its original condition or present articles missing, it may not be reimbursed.

Order cancellations

Customers can cancel the order within and following 24 hours from it.

It is possible to cancel the order made by sending an e-mail, within 24 hours, at with object "order cancellation n." Indicating the personal data communicated at the time of order.

After 24 hours the order cannot be canceled.